FAQs

Please complete our new patient registration form. The two forms needs to be returned together. They can be returned in person, by post or via our website dashboard however all new patients will need to provide a form of ID prior to their first appointment

We regret that we can only take on new patients who live within our defined boundary area. Use the link below to see if your home falls into our boundary.

If you are not registered with a doctor but need to see one, you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

To register as a temporary resident with a GP:

– you’ll need a surgery that covers the area where you’re staying (see above)

– contact the surgery and ask to register as a temporary resident

The surgery will ask you to complete the temporary resident registration form. You must provide details of your current surgery, your NHS number where known, the address where you are currently staying together with likely during of stay.

You can register as a temporary resident with a GP in England if you are in the area for longer than 24 hours but less than three months.

We appreciate that the appointments system can seem confusing. The way to book an appointment differs depending on the type of appointment you need. Please read our detailed Appointments Page (link below) for more information or alternatively you can all our reception team at any time for advice

See our Appointments page

The majority of our appointments are same day appointments. This means that you will see a doctor on the same day you book the appointment. We feel this is the best way to deliver care to those who need it as well as minimising missed appointments. The majority of appointments are released online at midnight and 6am. There are also a few same day appointments available to book by calling our reception team at 8am.

Routine appointments can also be booked in advance using our online system. These are released 7,3 and 2 days in advance

Please note that nursing appointments are not available to be booked online as the type of the appointment varies depending on your problem so we would recommend you call reception to arrange this. See our Appointments page for more information

– If you have booked your appointment via SystmOnline or the NHS App, you have the option to cancel your appointment online via the platform you booked it with

– Alternatively please ring 01920 468777 and speak to our receptionist

– We would appreciate it if you could give us as much notice as possible if you need to cancel your appointment as this means we can offer it to someone else who needs it

Please use our check-in screen adjacent to reception.  If you need assistance our receptionist will be happy to help you.

Please let them know and you will be directed to our privacy booth.

Please be aware we do not accept prescription requests via the telephone. We appreciate this may be inconvenient but this is important to minimise prescription errors and keep our patients safe. You can request your prescription via the NHS app, via, SystmOnline, via our website or on paper.

Please review the Prescriptions section of our website for more information

On most occasions it does not take that long however we ask our patients to allow this time to ensure our GP’s can check the accuracy of the medication details.

If you collect your medication from the pharmacy of your choice please contact the pharmacy direct to check and they will assist you.  If you collect your medication from the Surgery, please allow the required 48 hours before calling in to collect.

Yes providing they are 16 or over and they can verify your address details. We can arrange for your medication to be sent to the pharmacy of your choice.

You can liaise with a pharmacist or request a telephone call from the doctor by contacting our receptionist on 01920 468777

For advice on getting the most out of your appointment please visit the NHS Choices website: www.nhs.uk

Call East Herts Community Car Scheme & Information Line on 0330 123 1677 or contact them via email – communitycar@cvsbeh.org.uk

For further details please visit their website www.drivenbythecommunity.org.uk

Please complete the attached change of address form. Please note that for any name changes, an original marriage or deed poll certificate is required and for this reason, this type of change cannot be accepted on-line.

Yes, if you support someone who could not manage without you, you are a carer.  Please complete our register a Carer form so that we can put you in touch with Hertfordshire Carers who run a variety of coffee mornings, free courses, workshops and local trips to give carers a break.

The Surgery follows the NHS Accessible Information Standard. The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss. The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand.

You can change the format of our website to suit your needs by using the Accessibility toggle at the top of every page

Please inform our receptionist if you require information in an alternative format so your medical record can be updated to support your needs

Please inform our receptionist at the time of booking your appointment and this will be arranged for you.

– When visiting the surgery, we have portable induction loop facilities and our receptionist will be happy to provide you with further details on its use.

– You have the option to use our online facilities

– You can nominate a person of your choice to talk to us on your behalf (providing written consent from you is received)

– You can contact us in writing

– Arrange with our receptionist at the time of booking your appointment for a sign language interpreter.

Please see our Blood Test information page

12 hours but you may drink water and take your medication unless your GP has advised otherwise.

For further details please see our X-ray Leaflet

NHS App or SystmOnline users can see their medical records through their respective platform. This includes medical conditions, medication and details of recent consultations.

If you require a copy of your medical records we ask that you please contact the surgery in writing. This can either be through SystmConnect using the Admin Query option or on paper and handed to our reception team. Please note we have a 30 day turnaround period for providing medical notes

If unexpected, contact 999 who will give you instructions on what to do.  If the death was expected please contact the Surgery and ask to speak with our Duty Doctor.

The procedure surrounding registering a death changed in 2024 and now all deaths in the community are assessed by a medical examiner. A GP who has previously seen your loved one will send the relevant information to the examiner who will then advise on the cause of death. The GP can then complete the death certificate which is sent automatically to the registrar to register the death.

On occasion, the circumstances of a death may mean the case is referred to the coroner. This may delay our ability to complete the death certificate for you. In these circumstances the Practice will keep the next of kin informed.

You may find this link useful in providing further guidance – www.gov.uk/after-a-death

If an emergency occurs on the day your appointment may be delayed. Our receptionist should keep you informed when delays occur.

On occasions a patient may present with a medical condition that may be more time consuming to manage than in a 10 minute appointment. We ask our patients to be respectful of this.

On occasions some patients may present with multiple problems which causes our clinicians to run over the allocated 10 minute appointment.

On rare occasions subject to traffic delays following home visits, or calls from emergency services including the coroner, our clinicians may be delayed, otherwise they should start their surgeries on time.

We ask that you complete a request for a sick note using our SystmConnect service where possible (link below), alternatively please contact our reception team via telephone. Please note that you can provide your employer with a Self-Certification for your first week of absence.

Please make an appointment with one of our Health Care Assistants who provide smoking cessation advice.

All feedback is important to us as it helps us to improve and review our services. Please complete our feedback form.