Introduction of AI Medical Scribe

We are always looking for ways to improve your experience and the quality of care we provide. To help our clinicians focus more fully on your needs during consultations, we are now using a secure AI-powered tool called Heidi to assist with note-taking.

What does this mean for you?
During your appointment, Heidi may listen in to help create a summary of the conversation. This allows your clinician to give you their full attention without being distracted by typing notes.

Rest assured, your privacy and data security are extremely important to us.

Key points to know:

• Heidi is fully GDPR compliant, meaning it meets strict data protection standards.
• Your personal information is not stored by Heidi or its developers.
• Only authorised clinical staff have access to your consultation summaries.
• You can still choose to opt out—just let us know at any time.

We believe this technology will enhance the care you receive, but please don’t hesitate to ask any questions or raise concerns with a member of our team.