Dolphin House Surgery:
6/7 East Street
(T) 01920 468777
(F) 01920 484892
21 High Street
(T) 01920 870196
(F) 01920 877566
Private Travel Clinic
Dolphin House surgery now runs a private travel clinic called 'The Hertford Travel Clinic'
If you are thinking of going abroad for a 2 week break or travelling the world on a gap year then please click here for more information on the services offered.
Your GP Cares
Do you want more time with your GP? If yes then please show your support by joining the BMA campaign.
We, like all GPs, are running at maximum plus capacity. We are constantly trying to improve access for you the patients and have introduced booked telephone consultations on top of normal clinics, created more minor illness slots and are currently piloting a 'just 5 minutes' clinic for simple problems, however demand continues to go up. Please spare two minutes to watch this or read below.
People are living longer and have more complex health needs. In the UK there are now more than 10 million people aged 65 and over.
Demand for GP services is increasing. In England alone, it is estimated that at least 340 million patient consultations are now undertaken every year, up 40 million since 2008.
More people are living with a chronic condition, with many supported in the community by their GP and their practice team. For these patients, the ten minutes available in a standard appointment simply isn’t long enough.
There is more demand than ever for GP services – more patients to see, more test results to read, more paperwork. Yet there are still the same number of hours in the day.
Your GP and practice team care about the current situation and want to work with patients and government to find solutions and provide a better service.
The BMA is calling for long term sustainable investment in GP services now to:
• Attract, retain and expand the number of GPs
• Expand the number of practice staff
• Improve the premises that GP services are provided from
Show your support at YourGPCares.
Thank you to all those who took the time to complete this years practice survey. Please see the results and final report for 2015 HERE
You can also now keep up to date by following us on twitter.
We are changing computer system
We have moved computer supplier on the 7Th April this year. Dolphin House was one of the very first practices in the area to introduce computers to the surgery for making appointments. Over time computer use has slowly grown to the extent that we are now fully computerised and the hospitals are slowly catching up with primary care and the world of paper will soon be a memory within the NHS. However, as computer use has grown, the vast number of suppliers has slowly dwindled and we found ourselves in a position where we were the only practice in Hertfordshire using our system. Though it functioned perfectly well it did not integrate with systems being developed in Hertfordshire and as we pride ourselves on staying ahead of the curve in Hertfordshire we made the decision to move.
As you could imagine this has raised and caused various issues that we have been slowly ironing out. We are now fully functioning and expect minimal disruption form now on.
The main change for patients has been the removal of the “Waiting Room” site for booking appointments and ordering repeat scripts. This has been replaced by our new provider’s website. This unfortunately has meant new usernames and passwords for you, as the old ones cannot be transferred. There is no bulk way to transfer people across and all 4000 plus patients who use online booking have to be individually moved across. We have employed somebody to help do this and are slowly getting through them all. The good news is, our new system also allows parents to manage children's accounts who under the age of 16. If you want to be able to do this please let reception know.
Thanks again for your patience with this change!
Have we got your correct phone details?
With the move to mobile phones, we are finding that the phone numbers we have for our patients are frequently out of date. Please inform us if you change your phone number as we always try to phone you first before writing to you if there is a query about your latest blood tests, hospital letters etc.
Also if we have a mobile phone number for you we can also send you text message reminders (with your permission) about your next appointment as well as give you advance warning of flu clinics and other useful information.
Your records and data sharing what you need to know
Patient On-line Services
This practice currently offers patients' facilities to:
Book, view, amend, cancel amd print appointments online.
Order on line, view and print a list of their repeat prescriptions for drugs medicines, or appliances.
To be in line with NHS England's new policy, this practice is currently working with our software provider to plan to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient, from January 2015.
To be in line with NHS England's new policy, this practice is currently working with our software provider to make use of new GP2GP messaging technology, which will enable the practice to receive patients clinical records electronically as new patients join the practice. The practice intends to start use of this software by end of March 2014. This will allow us immediate access to new patients notes and allow access to your notes by yopur new GP if you were to move to a new practice.
More information on GP2GP can be found here.
Summary Care Record
This practice intends to make use of new Summary Care Record. A Summary Care Record is an electronic record, which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
More information on the Summary Care Record can be seen here. The practice intends to start use of this software by end of March 2015.
More information can be found in the official information booklet HERE
If you do want to opt out of sharing your data please fill this form out and drop, email (if rescanned back on with your signature) or fax it to the surgery.